A/V and Technical Issues
How can I maximize the video to watch the sessions in a bigger window?
You can enlarge the video window by clicking on the “expand” icon at the top right of the window. The main screen will dynamically resize based on the number of engagement modules you currently have open. To maximize the main screen, try minimizing the chat windows, Q&A, polls, and handouts. Use the buttons at the bottom of the screen to restore them.
How can I submit a question during the plenary session?
The Q&A panel is not active during the plenary sessions.
If you have a question specific to an application area you can check the “People” tab in the “Networking Center” and chat with a MathWorks staff member who has expertise in your area of interest, or visit the relevant booth in the Technology Showcase.
Alternatively, email the MATLAB EXPO mailbox with specific questions that may need follow up (matlabexpo@mathworks.com).
What happens if my question is not answered during a presentation? Will there be another opportunity to receive a response from the presenter?
Email the MATLAB EXPO mailbox with specific questions that may need follow up (matlabexpo@mathworks.com).
I am having issues seeing or hearing the sessions online. What should I do to?
- Check the BigMarker Knowledge Base.
- Run a system requirements check.
- For troubleshooting issues, review the Presenter & Attendee FAQs.
How can I resolve my internet issues, i.e., low quality, glitchy videos?
The video stream will adjust automatically according to your internet speed. There are no manual quality adjustment options available. If you are still experiencing connectivity issues, review these two articles:
Attendee Engagement
How do I ask a question during a presentation?
You may type questions to the presenters in the Q&A window at any time during a session.
What is the difference between the Chat and Q&A windows?
The chat window allows you to informally comment and connect with other attendees during the session.
The Q&A window allows you to formally send your questions directly to the presenter(s)/moderator(s) panel.
How do I create or update my profile?
Visit the Networking Center and click on the “My Profile” tab to complete your profile. You can also select your areas of interest, view potential connections with similar interests, and add links to your social media channels.
When will I receive my certificate of attendance?
Once the event has ended, you will receive an email with a link to download your certificate of attendance. (Available for attendees who meet the completion criteria).
When will I receive my certificate of completion for workshop attendance?
Once the session has ended, you will receive an email with your certificate of completion. (Available for attendees who meet the completion criteria).
How can I download the desktop and mobile backgrounds?
Click on the “Contests” tab in the Networking Center. You will see a “Claim” button below any of the contests you have won. Click the “Claim” button to download your background.
Can I watch MATLAB EXPO from my mobile device?
Yes, you should be able to join from your mobile device or tablet. Please ensure your device and browser are up to date.
How can I view my leaderboard score?
Your current standing is displayed at the top of the leaderboard page with the top 50 attendee scores then displayed below it. You can access the leaderboard in the Networking Center.
How can I turn on closed captioning and/or select a language?
Click the CC icon at the top right-hand corner of the video window to enable closed captions and select your preferred display language.
When will the recordings be available?
matlabexpo.com/online will be updated with the session PDFs and recordings. They’ll be available within a week and shared with attendees via email.
When will the Technology Showcase recordings will be shared?
Only session recordings will be available. Some Technology Showcase presenters may make handouts available to download at their discretion.
I’d like information about a free trial.
Please use the Contact Sales link at the top navigation to fill out a form. Someone will be in touch with you to follow up.
How can I contact the Sales Team?
Please use the Contact Sales link at the top navigation to fill out a form. Someone will be in touch with you to follow up.
How do I prepare for the hands-on workshops?
Go to the workshop preparation page.